Refund & Cancellation Policy

This policy explains how cancellation and refund requests are handled for Move In TV subscriptions and services. IPTV Subscription UK.

Important: The exact cancellation/refund terms must match your checkout wording and actual business practice. Do not publish a blanket “no refunds” rule where mandatory consumer rights apply.

1. Cancellation Requests

To request cancellation, contact Move In TV using [CONTACT EMAIL / SUPPORT METHOD] and provide the order or subscription details needed to identify your purchase.

2. Consumer Cancellation Rights

Depending on the type of contract and how the service or digital content is supplied, UK consumer law may provide cancellation rights. Whether a right applies, and when it ends, depends on the specific contract, service and information given before purchase.

3. Digital Services and Immediate Access

If a service begins immediately at your request, specific rules can apply to cancellation rights. The checkout process should clearly explain any request for immediate performance and any consequences for cancellation rights, where applicable.

4. Faulty or Misdescribed Services

Nothing in this policy limits statutory consumer rights relating to services or digital content that do not conform to the contract. Depending on the circumstances, remedies can include repair, repeat performance, price reduction or other rights provided by law.

5. Service Issues

If you experience a technical problem, contact support with the affected device, application, error and relevant account/order information. We may ask you to complete reasonable troubleshooting steps before determining the appropriate remedy.

6. Refund Method

Where a refund is due, it will normally be made using the original payment method unless another method is agreed or required by law. Processing times may depend on the payment provider.

7. Non-Refundable Amounts

Any lawful exclusions or deductions must be stated clearly before purchase and cannot remove statutory rights.

8. Chargebacks and Payment Disputes

Please contact us first about genuine service or billing problems so we can investigate and resolve the issue. This does not remove any rights you may have through your payment provider or under applicable law.

9. Contact

Refund and cancellation requests: WhatsApp.

This policy should be legally reviewed against your exact checkout process, subscription duration, digital-content model, cancellation mechanism and payment provider.